Warranty Policy

All Radiator Direct products are supplied with a warranty period of 12 months or 25,000km (whichever occurs first). The warranty guarantees the radiator is free from faulty workmanship and materials. In line with the Competition and Consumer Act 2010 - Australian Consumer Law (ACL).

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.

​You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

All Radiator Direct Radiators are of acceptable quality, are fit for the disclosed purpose, are durable and match all stated descriptions and samples.  

The warranty offered is conditional and includes any obligations imposed on Radiator Direct Radiators by the Australian Consumer Law (ACL).

Radiator Direct’s warranty allows for a credit of the original purchase price or a replacement radiator only. Credits will only be issued after the radiator has been returned to Radiator Direct, for a full warranty analysis. Return of claims is at the expense of the purchaser. Radiator Direct are not liable for direct or indirect consequential damage resulting from unforeseeable product failures.     


Warranty exceptions and exclusions

Warranty will be declined if the radiator:-

Radiator Installation Guide

  1. The cooling system is inspected prior to removal of the old radiator to determine the root cause of the radiator failure, if the vehicle can safely be run the cooling system should tested for the presence of stray current in the coolant

  2. The cooling system is drained of all coolant
  3. The entire cooling system including the engine water jackets and heater core are thoroughly cleaned by power flushing and if necessary the use of an approved cooling system flush. The cooling system must be free of all coolant residue, metal deposits, sludge or any other containments

  4. The new radiator is fitted and the cooling system is filled with a coolant approved by the vehicle manufacturer. Any water used is distilled, demineralised or reverse osmosis.

  5. The vehicle is brought up to operating temperature, air locks are bled from the coolant and the entire cooling system, including the radiator cap are verified to be in line with the vehicle manufacturers specifications and tested for correct operation and pressure tested

  6. A second stray current test is performed (target reading is under 50mV), any repairs are undertaken as required