All Radiator Direct products are supplied with a warranty period of 12 months or 25,000km (whichever occurs first). The warranty guarantees the radiator is free from faulty workmanship and materials. In line with the Competition and Consumer Act 2010 - Australian Consumer Law (ACL).
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
All Radiator Direct Radiators are of acceptable quality, are fit for the disclosed purpose, are durable and match all stated descriptions and samples.
The warranty offered is conditional and includes any obligations imposed on Radiator Direct Radiators by the Australian Consumer Law (ACL).
Radiator Direct’s warranty allows for a credit of the original purchase price or a replacement radiator only. Credits will only be issued after the radiator has been returned to Radiator Direct, for a full warranty analysis. Return of claims is at the expense of the purchaser. Radiator Direct are not liable for direct or indirect consequential damage resulting from unforeseeable product failures.
Proof of purchase is required for all warranty claims
Return of goods to Radiator Direct
Proof of appropriate installation procedures
Radiators fitted to taxis, courier vehicles, industrial & off highway applications such as underground mining and farming applications, as well as vehicles used in all forms of motorsport competition will be subject to a reduced warranty period of 6 months from the date of purchase
Warranty claims must be presented to Radiator Direct within 3 months of the failure date
Warranty exceptions and exclusions
Warranty will be declined if the radiator:-
is affected by external or internal corrosion
has been damaged in anyway, including damage caused by other components of the cooling system, external pitting such as stone holes, damage caused by improper installation
has been altered or modified
has been over pressurised due to a blocked thermostat, faulty radiator cap or blown cylinder head gasket
has been used in an application other than what it was originally designed for
is excessively blocked or fouled, or contaminated internally or externally by any foreign substance
displays signs of chemical corrosion caused by mixing different types and or brands of coolant
displays signs of electrolysis caused by stray current
Radiator Installation Guide
The cooling system is inspected prior to removal of the old radiator to determine the root cause of the radiator failure, if the vehicle can safely be run the cooling system should tested for the presence of stray current in the coolant
The entire cooling system including the engine water jackets and heater core are thoroughly cleaned by power flushing and if necessary the use of an approved cooling system flush. The cooling system must be free of all coolant residue, metal deposits, sludge or any other containments
The new radiator is fitted and the cooling system is filled with a coolant approved by the vehicle manufacturer. Any water used is distilled, demineralised or reverse osmosis.
The vehicle is brought up to operating temperature, air locks are bled from the coolant and the entire cooling system, including the radiator cap are verified to be in line with the vehicle manufacturers specifications and tested for correct operation and pressure tested
A second stray current test is performed (target reading is under 50mV), any repairs are undertaken as required